Refund Policy

Refund window

You are entitled to a full refund of any payment if you request it within fourteen (14) days of the payment date. You do not need to give a reason.

This applies to everything paid to Estelamat: paid-trial payments, the annual subscription, every renewal, and fees for developments you request. For a renewal, the 14 days run from the date of the renewal payment.

How to request a refund

Through Paddle at paddle.net (opens in a new tab) using the email you paid with, or by contacting us: email contact@estelamat.com, phone and WhatsApp +20 10 3934 9292, quoting your order or invoice number.

How the refund is paid

Paddle, the Merchant of Record for our orders, refunds the full amount to the original payment method, or by bank transfer for payments made by transfer. How long it takes to appear in your account depends on your bank or card issuer.

After a refund

The period whose payment was refunded ends on the refund date. Your data and files remain available to view, download and export and are not deleted automatically.

Once 14 days have passed since a payment, that payment is no longer refundable; you can cancel the renewal at any time so that the next period is not charged.

The purchase is made through Paddle and is also governed by Paddle's Buyer Terms (opens in a new tab). See also our Terms & Conditions. This English version is provided for convenience. If it differs from the Arabic version, the Arabic version prevails.