Last updated: 6 October 2026
The service and its provider
Estelamat is a product owned and provided by SellVexa LLC. It is a software-as-a-service platform for real-estate developers to inspect and hand over units stage by stage and to follow up snags, maintenance, warranty and leased units after handover. Each subscribing company gets its own separate instance of the platform on its own domain, with its own database, files and keys. The central site records the subscription, its limits and payments, and issues the signed entitlement document that the instance applies.
Provider: SellVexa LLC (SellVexa), an Egyptian limited liability company, Luxor Governorate, Arab Republic of Egypt, Egyptian tax registration no. 780-522-443. Contact: email contact@estelamat.com, phone and WhatsApp +20 10 3934 9292.
Purchases through Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
The purchase itself is also governed by Paddle's Buyer Terms (opens in a new tab); these terms govern your subscription to and use of Estelamat. Invoices and receipts are issued by Paddle.
Demo and contact requests sent through the website are logged with a reference number and create no obligation for either party. A subscription starts when payment is completed through Paddle.
Plans and limits
The platform is offered in two plans, Basic and Professional, with the same functions and the same launch and support services at no extra charge (importing the company's existing data, setting up and running its first project, and a dedicated WhatsApp support group). The plans differ in capacity only: active units, internal users, rental units, monthly maintenance requests and storage. Projects are unlimited in both plans. The Enterprise plan has a price and capacity agreed with the company.
Capacity is measured in active units as defined on the pricing page: from the first handover work on a unit or its delivery, until twelve months after its final delivery or the closure of its project.
Limits apply only when creating something new. When a limit is reached, a message shows the usage and the limit, and only the creation that exceeds it stops. Reaching a limit never deletes data and never prevents viewing, downloading or exporting it.
Paid trial
The trial is paid, lasts three (3) months, is available once per company, and runs at the limits of the plan the company chooses (Basic or Professional) at that plan's published monthly price. It is charged monthly at the start of each trial month and stops automatically after the third month. It can be stopped at any time, and no further month is charged.
If the company decides to continue after the trial, its annual subscription starts at the annual price and its data stays as it is. If it does not continue, the rules under "Cancellation and end of subscription" apply.
Annual subscription and renewal
The annual subscription runs for twelve (12) months, is paid in advance, and renews automatically every year for the same period until the company cancels the renewal. The renewal date is shown in the company account panel, with a reminder thirty (30) days before it in the panel and the instance.
The price is fixed for the whole subscription year. Any price change at renewal is notified at least thirty (30) days before the renewal date, and the company may cancel the renewal before then. A two-year price lock is available by agreement.
Branded mobile app
With an annual subscription to any plan, the company receives, at no extra charge, a mobile app under its own name and logo for Android and iOS. This is a commitment we deliver within a period agreed with the company. It is not included in the trial.
Custom developments on request
A company may request a development that fits its own procedures, such as an approval workflow or custom notifications. We agree the scope and a modest one-time development fee before starting; the fee is paid through Paddle and does not change the subscription price, and the development runs in the company's instance as part of its subscription without any additional monthly fee.
Prices, payment and refunds
Prices are in Saudi riyals (SAR); the equivalent amount in US dollars is charged at payment. Payment is made by card on Paddle's secure checkout, or by bank transfer in US dollars against an invoice issued by Paddle. Subsequent card payments are charged automatically when due: monthly during the trial and yearly for the annual subscription.
Paddle calculates any applicable taxes, which are shown on the checkout page and on the invoice before payment is completed.
The company may obtain a full refund of any payment if it asks within fourteen (14) days of that payment, as set out in the Refund Policy.
If a card payment fails, Paddle retries it and asks you to update the payment method. Late payment does not stop the instance or delete its data; if a paid period ends without the next payment, the end-of-subscription rules below apply.
Cancellation and end of subscription
The company may cancel the renewal of its subscription, or stop its trial, at any time from the company account panel or by contacting us. What has been paid remains active until the end of its period.
After a trial or subscription ends, the instance remains available for fourteen (14) full days with its limits and data. After that, only the creation of new limited items stops (active units, internal users, rental units, maintenance requests and file uploads); the company's data and files remain available to view, download and export for authorised users, and are not deleted. The company may subscribe again at any time.
If the payment for the current period is refunded, that period ends on the refund date; data and files remain available to view, download and export and are not deleted.
Data retention and deletion
A company's data in its instance belongs to the company; we process it on the company's behalf and according to its instructions. The instance lets the company view, download and export its data and files during the subscription and afterwards under this clause.
The platform never deletes a company's data automatically. We delete an instance's data only after at least one month has passed since the subscription ended, and after three written notices to the company's registered email, each stating the deletion date and how to export the data, sent at least ten (10) days apart; deletion takes place no earlier than ten (10) days after the third notice. A notice whose delivery cannot be confirmed is re-sent by another means.
If, before the deletion date, the company asks for more time to export or subscribes again, deletion stops and only resumes with new notices. Deletion covers the instance's database and files; backups are deleted when their retention cycle ends, and the company receives written confirmation of deletion on request.
The company may ask in writing for its data to be deleted earlier, after exporting it; we delete it after verifying the requester's authority. Records that the law requires us to keep (such as invoices and payment records) are kept for the statutory period.
Notices
The company account panel shows the subscription status, its end or renewal date and its payments. Reminders before the end, and notices that a period has ended or been cancelled, reach the instance through the entitlement document. Written notices are sent to the company's registered email.
Company account and security
The company is responsible for keeping its panel login details confidential, for the permissions of its instance users and what they do, and for the accuracy of the data it enters. Panel sessions end automatically after a period of inactivity, and repeated failed logins are limited. Our administrators' actions are recorded in an audit log (who did what and when).
Liability
We exercise reasonable professional care in operating the website and instances, keeping them available and protecting their data. The platform does not replace the company's own legal and technical obligations towards its customers and the authorities.
Each party is liable for direct damage proven to result from its breach of its obligations. Neither party is liable for indirect or consequential damage, including loss of profit, revenue or opportunity. Our total liability for everything arising from or related to the subscription does not exceed the amounts the company actually paid for the service in the twelve months before the event giving rise to the claim.
These limitations do not apply to fraud or gross negligence, or where the applicable law does not allow liability to be limited.
Neither party is liable for a delay or failure caused by force majeure or circumstances beyond its reasonable control, such as outages of communication networks, public power or infrastructure services, provided it notifies the other party and takes reasonable steps to limit the effect.
Governing law and disputes
These terms and the subscriptions made under them are governed by the laws of the Arab Republic of Egypt, without prejudice to the mandatory rules of the Kingdom of Saudi Arabia that apply to the service or its data, including the Personal Data Protection Law.
Any dispute is first settled amicably: the claiming party notifies the other in writing, and their representatives negotiate in good faith for thirty (30) days from the notice.
If not settled within that period, the dispute is referred to arbitration in Cairo, Egypt, under the rules of the Cairo Regional Centre for International Commercial Arbitration, before a sole arbitrator, in Arabic; the award is final and binding. A contract signed by both parties may instead give jurisdiction to the competent Egyptian courts.
Nothing above prevents either party from seeking urgent interim or protective measures from the competent courts.
Electronic transactions and changes to these terms
Requests, confirmations and payments made through the website, the panel and Paddle are electronic transactions. If a company signs a separate contract with us, that contract governs its subscription, without reducing its right to a refund under the Refund Policy.
We may update these terms; the date of the last update is shown at the top, and an update does not affect a paid period already running. This English version is provided for convenience. If it differs from the Arabic version, the Arabic version prevails.